As a small business owner, managing incoming calls is key to keeping customers happy and not missing any opportunities. However, hiring a full-time in-house receptionist can be expensive and isn’t always the most efficient solution, especially if your call volume fluctuates.
Business communication is the lifeblood of any business. Whether yours is focused around sharing info with team members, engaging with stakeholders, or making big decisions, how you communicate can make or break your success. From downward communication that streams through employees to management or nonverbal cues in face-to-face meetings, understanding and mastering different types of…
Did you know that almost half of businesses out there use call center software already as part of their phone system? That number is also set to increase. A solid inbound call-handling service is key to small business success. Every missed or mishandled call is a lost opportunity – whether it’s a sale, a dissatisfied…
If you own a home service business, this one’s for you. For most home service businesses, phone calls are the single greatest source for new customers. If your sink is spewing gallons of water all over the kitchen or you just discovered a termite infestation, you’ll probably pick up the phone rather than waiting for…
It’s been about six months since Thanksgiving, and it’s the perfect time to reflect on what we’re grateful for. Gratitude is an important part of our value system at PATLive. So, we’ve put together a list of the best quotes on gratitude. I promise these quotes will warm your heart.
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