Losing a Customer: Two weeks ago, I was getting some grocery shopping done at one of those big box retailers. The new year had just crept its way into the world and I was celebrating by not buying carbs. It’s the worst way to celebrate anything, in case you were wondering. I rounded a corner…
Funding Small Business So, you didn’t wake up a millionaire either? I had big plans for all that Powerball money; most of my new money plans included me drinking an unlimited supply of icy adult beverages on a private beach all alone, but I digress. Maybe you had grander, more useful plans for your winnings…
You are living the dream. The online business you’ve always longed to have is quite successful. Who knew so many people wanted a t-shirt that features a cat in a smoking jacket? You did. With all of its success, your online business is far from perfection. You have an inbox loaded with customer emails, unanswered…
The life of a real estate investor is kind of like a tornado. The moment they wake up, they turn into a whirling dervish, collecting tasks that crop up in their path and spitting them out in their wake. When you have so many things coming at you at once, it can be hard to…
Understanding and speaking without double negatives is communication 101. If we want to be taken seriously by our peers, other professionals or just as human beings on this planet, it’s important to pay attention to the way we represent ourselves through our communication. Poor communication in the workplace has an extremely negative impact that runs…
The Millennial Real Estate Client It’s time for our obligatory post about everyone’s favorite generation to rag on: the millennial real estate client. Many articles are overwrought with generalizations about the largest generation in history and these characteristics are rarely positive: they want more success without working for it; they are selfish; they are lazy;…
Let’s face the facts: lawyers don’t necessarily need to practice fundamentals of exceptional customer service. Much like the funeral business, people will always have a need for an attorney. Because of that necessity it seems as if law professionals could be successful without upholding any kind of customer service standards. If the people are always…
Live Receptionists: All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business. With revenue, and sales, and…dare we say it? Customers. This is amazing, brilliant, everything you ever wanted – except for one problem. You…
The New Wave of Marketing: I am a marketer by trade. There. I said it. I adore the marketing world and love living in the content and social media sector which I inhabit. SEO, analytics, impressions, reach, and click-through rates are not dirty words to me, but rather the empirical proof that your efforts are…
So, you think you can dance? Oh, wait. That’s for a different blog.So, you think you’re ready to hire an outsourced employee? It’s a difficult decision and there is no clear path for getting from point A to point B. We feel you. The word “outsource” kind of has a bad rep. Most people have…