Startup founders and younger CEO’s move people with their grand visions of creating products that better our lives. Uber has changed the way we think about transportation. Tinder has changed the way people date (or, er, meet others). Facebook has dynamically changed the way we communicate and connect with friends and family. Another thing these…
I recently realized I spend way too much time watching reality TV, particularly the show with a set of housewives based in large cities. You know the ones. I started watching these shows nearly a decade ago on a day I stayed home sick in bed. I couldn’t turn it off; the sheer silliness of…
The past twenty years have been more like a hundred, when it comes to customer service expectations. We’ve reached a point where technology and globalization are challenging brands across the world. And those brands are loosening their purse strings in order to meet these elevated expectations. According to a Salesforce study, 80% of service decision…
Is your telephone ringing? (No, this post is not about prank calls.)Due to the popularity of social media, email and website forms, many owners have forgotten about or have eliminated the phone from their businesses. This could be a major mistake.
Startups and Customer Service: Startups are buzzing and busy. So much work is going into getting them off the ground, and sometimes customer service gets lost in the shuffle. Regardless of whether your startup is an app, software, or service, it’s imperative to have dedicated customer service staff in place. Here are 3 ways a…
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