Articles about providing great customer service, virtual receptionist services, trends in call centers, customer engagement, and anything relevant to those concerned about providing memorably good service to their customers.
How an Answering Service Enhances Customer Service and Satisfaction Customer service is the backbone of any successful business. Yet, in today’s fast-paced digital world, customers often feel neglected—left waiting on hold, navigating endless automated menus, or struggling to get a real human on the line. According to a study by Zendesk, 66% of customers say they…
Running a successful HVAC business takes more than just technical skills—it’s about delivering exceptional customer service, building lasting client relationships, and implementing efficient processes to outshine the competition. Are you ready to elevate your HVAC business? PATLive has created a free, all-in-one resource tailored to help HVAC professionals thrive: The Ultimate HVAC Customer Service Playbook….
The way your customers experience your business is paramount to your success. Focusing your attention on a great product and high service levels is a start, but your customer should be front of mind when you begin exploring every touchpoint they have with your brand. Touchpoints that miss the mark – delivering ads to the…
Hyper-personalization: It’s time you start stalking your customers. I’m not saying you need to be a creeper and sit in your car outside their houses at night – please don’t do that. What I am saying is that it’s time to pay attention to all of the data your customers are creating when they interact…
Your Customer Experience: Starting and running your own business is no easy task. The fact that any business gets customers seems like kismet. The stars have to align and your paths cross. It’s pretty romantic, but what do you do when the honeymoon period is over? How do you ensure your customers decide it’s worth…
We all understand the basic value of customer service, knowing that if we aren’t able to deliver a good customer experience, they’re going to walk away unsatisfied. Better customer service means happier customers, which means more profit, better retention rates, and an easier job growing your company. But what exactly does that look like, and…
No one should have to prep their nerves to place a phone call to a business.Yet, that’s what we find ourselves doing when placing a call to a business where we know we won’t get through to human support staff. And if we do, it’s takes a big chunk of our precious time wading through…
Call Management: The phone is the cornerstone of your business. Not only does it connect you with customers or clients, but the fact that you have a phone shows how much you value the customer experience. One way to make your calls more efficient is to build out a call flow. In this post, you…
The past twenty years have been more like a hundred, when it comes to customer service expectations. We’ve reached a point where technology and globalization are challenging brands across the world. And those brands are loosening their purse strings in order to meet these elevated expectations. According to a Salesforce study, 80% of service decision…
Is your telephone ringing? (No, this post is not about prank calls.)Due to the popularity of social media, email and website forms, many owners have forgotten about or have eliminated the phone from their businesses. This could be a major mistake.