Insights and resources on virtual receptionists, customer experience, and small business growth.
Customer Service Week 2024 (CSW) is the perfect time to acknowledge the individuals who keep your business running smoothly—your customer service team. For small businesses, especially those with remote employees, taking the time to celebrate CSW can make a lasting impact on morale, performance, and retention. In this guide, we’ll walk through creative ways to…
Effective communication is the key to this. From real-time messaging to video conferencing, the right communication tool can streamline workflows, improve collaboration, and boost productivity.
It’s been about six months since Thanksgiving, and it’s the perfect time to reflect on what we’re grateful for. Gratitude is an important part of our value system at PATLive. So, we’ve put together a list of the best quotes on gratitude. I promise these quotes will warm your heart.
I recently realized I spend way too much time watching reality TV, particularly the show with a set of housewives based in large cities. You know the ones. I started watching these shows nearly a decade ago on a day I stayed home sick in bed. I couldn’t turn it off; the sheer silliness of…
Becoming Indispensable to Customers: You could fade away into obscurity and no one would notice. Now, that’s a depressing thought. People hate the idea of being dispensable: it makes one want to scarf down an entire bag of Cheetos while binge watching Toddlers & Tiaras (such a dark place). This becomes an even scarier prospect…
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