Expert Call and Web Chat Handling with PATLive

Our virtual receptionists follow your custom scripts to deliver seamless, professional service every time.

How PATLive Handles Calls and Chats

At PATLive, every customer interaction is guided by your specific instructions. Whether it’s answering a call or handling a web chat, our virtual receptionists are equipped with the tools and training to ensure every interaction reflects your brand’s professionalism.

Custom Scripts Tailored to Your Needs

When a call or chat comes in, our virtual receptionists use your personalized call handling script to guide the conversation. This script ensures they know exactly what to say and how to respond based on your preferences and business needs.

Personalized Greetings: We’ll greet your callers or chat visitors the way you want, reinforcing your brand.
FAQs and Answers: Include frequently asked questions so we can assist with common inquiries quickly and accurately.
Specific Instructions: Let us know how to handle different scenarios, such as transferring calls, taking messages, or collecting leads.

Dynamic and Real-Time Updates

Need to make changes to the way we handle your calls or web chats based on your availability? No problem. With our free web and mobile apps, you can update your available status in real time to change the way we handle your calls and web chats. If you ever need a script change simply work with our customer service team to make prompt adjustments. This flexibility ensures your call and chat handling always meets your evolving business needs.

Extensive Training for Exceptional Service

PATLive receptionists are extensively trained to provide top-notch service. From their initial 80+ hours of training to ongoing coaching and QA, we ensure every receptionist is prepared to handle calls and chats with professionalism and care.

Seamless Call and Chat Handling for Any Task

Our virtual receptionists are trained to handle a wide variety of tasks based on your instructions, including:

Call Screening and Transfers: Direct calls to the right person or department.
Message Taking: Record detailed messages and deliver them in the format you choose.
Lead Collection: Gather important information from callers and web chat visitors.
Sales Calls: Assist with order-taking and lead qualification.
Scheduling: Book or manage appointments directly on your calendar.
Event Registrations: Help customers register for your events, classes, or webinars.
Bilingual Support: Communicate with customers in English or Spanish.

Highly rated front desk virtual receptionists at PATLive

Why Choose PATLive for Call and Chat Handling?

Custom Scripts: Fully tailored to your business’s unique needs and voice.

24/7 Availability: Ensure your customers receive support anytime, day or night.

Real-Time Flexibility: Update scripts or preferences on the fly with our easy-to-use apps.

Expertly Trained Staff: US-based receptionists who act as an extension of your team.

Ready to get started?

Experience effortless call and chat handling today.
Try PATLive free for 14 days and see the difference we can make for your business!

Try free for 14 days

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Always available to handle your calls and chats professionally.

Engaging

Custom scripts ensure every interaction meets your standards.

Flexible

Real-time updates let you adjust call and chat handling anytime.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.