Business Call Routing Solutions for Small and Growing Teams

Customize how every call is answered with professional auto attendants, flexible call menus, and real-time control — powered by PATLive Flex.

Try free for 14 days

Deliver Seamless, Professional Call Routing — No IT Team Required

Every caller deserves a great experience. With PATLive’s business call routing solutions, you can guide callers to the right person or department, reduce hold times, and create a professional first impression — all without hiring additional staff or managing complicated systems.

PATLive Flex puts powerful, customizable auto attendants and call routing tools right at your fingertips.

PATLive's front desk receptionists can transfer calls when you're available or take a message when you're not.

Set Up Smart Call Routing in Minutes

Make it easy for callers to navigate your business. With intuitive call menus and smart routing options, you can:

Greet callers with a branded, professional voice message
Offer self-service options to reduce live receptionist minutes
Route calls directly to departments, teams, or receptionists

No confusing phone trees. Just fast, easy, and professional call handling every time.

Customize Call Menus with Built-In Scheduling Flexibility

Your call menu doesn’t have to be one-size-fits-all. With PATLive Flex, you can pair your call routing menu with custom schedules to control how calls are handled at different times of day — or even on different days of the week.

Want calls to go straight to a receptionist during business hours, but use a menu with self-service options after 5 PM? Need to adjust routing for weekends or holidays? It’s all built in. With PATLive Flex, your menu logic adapts to your business in real time — no workarounds or IT support required.

PATLive's front desk receptionists undergo extensive training to ensure a seamless and professional experience for your customers.

Use Professional Greetings to Enhance Your Brand

First impressions matter — especially over the phone. With PATLive, every call begins with a greeting that reflects your brand’s tone and personality.

You can have your message recorded by our in-house voice talent at no extra cost, or upload your own audio if you prefer a more personal touch. Updating or replacing a greeting is simple through the Flex dashboard or with support from our team.

By answering FAQs like your hours, location, or services upfront, you save valuable live receptionist time for the conversations that really count.

Big-Business Sound, Small-Business Flexibility

With PATLive’s business call routing solutions, you get the kind of professional polish usually reserved for larger companies — without the overhead. Your callers are greeted promptly, routed efficiently, and supported by live receptionists when needed. It’s a smarter way to run your operations, keeping customers happy and giving your team room to focus on what they do best.

PATLive receptionist managing call screening and transfers, ensuring important calls are filtered and directed to the appropriate team member in real-time.

Try Our Business Call Routing Solutions for Free

Professional call handling is no longer just for enterprise-sized budgets. With PATLive, you can create your own auto attendants, adjust call flows in real time, and ensure every customer call is handled with care — day or night. Backed by our always-on live receptionist team and powered by the PATLive Flex platform, you’re in full control of the experience you deliver.

Ready to get started?

Start your 14-day free trial today and see how smart call routing can transform the way you do business.

Try free for 14 days Talk to Sales

Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Update your call menus and routing anytime, even on holidays.

Personal

Custom greetings provide a perfect way to start a conversation that converts.

Flexible

Track performance and adjust call handling with PATLive Flex

Frequently asked questions

A business call routing solution is a system that directs incoming phone calls to the right department, team member, or resource based on preset rules or caller input. PATLive offers smart call routing through auto attendants, customizable menus, and live receptionists to help businesses manage calls efficiently.

Auto attendants answer your calls with a professional greeting and present callers with menu options like “Press 1 for Sales, 2 for Support.” This allows your business to guide callers to the right destination without needing a receptionist on staff.

Yes. With PATLive Flex, you can route calls based on your business hours, weekends, holidays, or specific times of day. You can even route to live receptionists after hours or during peak call times.

Absolutely. The PATLive Flex platform includes an easy-to-use dashboard that lets you customize your call flows, update greetings, and change routing preferences — no tech team required.

You can choose when and how live receptionists answer — full-time, after hours, or just for overflow. Our business call routing solutions are designed to give you flexibility and control based on your needs.

Yes. By guiding callers quickly to the right place and offering live support 24/7, PATLive significantly reduces missed calls and ensures important messages don’t go to voicemail unless you want them to.

Both. Whether you’re a solopreneur who wants to sound more professional or a growing team with complex routing needs, PATLive’s flexible platform can scale with you.