Discover PATLive Flex

Powered by the elite technology behind our award-winning live receptionist service, PATLive Flex is a comprehensive communication platform designed to optimize your business interactions.

  • Manage calls, texts, and customer conversations – all in one app
  • Use with your PATLive Virtual Receptionist Service and on its own
  • Available with every PATLive Call Answering Service plan
  • Easy to set up and even easier to use – no IT required

PATLive Flex tools at your fingertips

Use as many tools as you need. Customize to fit your business and your workflow.

Business Text Messaging

PATLive Flex lets you send and receive text messages from the same number your customers call, all within the PATLive Flex app. It’s an easy, professional way to follow up, share updates, or have quick two-way conversations—without exposing your personal number.

👉 Learn more about Business Text Messaging

Business Call Routing

Create smart call flows tailored to your business. With PATLive Flex, you can route calls based on your hours, caller type, team availability, or any other rules you define. Send some callers directly to a receptionist or route other calls straight to a team member—no complicated setup required.

👉 Learn more about Call Routing

Business Phone Extensions

Set up professional phone extensions for individuals, departments, or locations—no additional hardware or systems needed. PATLive Flex lets you assign and manage extensions quickly so your callers always reach the right person.

👉 Explore Phone Extensions

PATLive receptionist managing call screening and transfers, ensuring important calls are filtered and directed to the appropriate team member in real-time.
PATLive's front desk receptionists undergo extensive training to ensure a seamless and professional experience for your customers.

Spam Call Blocking

Keep your team focused and your phone line clean. PATLive Flex uses real-time spam detection to automatically block robocalls and spam callers before they ever reach your receptionist or team.

👉 See how Spam Blocking works

User Statuses

Easily show who’s available, busy, or off the clock. Set your status manually or let it update automatically based on your schedule. Your live receptionists will always know how to handle each call.

👉 Learn more about User Statuses

Users & User Groups

Whether you’re a team of 2 or 200, PATLive Flex makes it easy to manage users. Create user groups, control access levels, and keep your call handling consistent—without needing admin help or IT support.

👉 Manage Users and Groups

Business Contact Management

Keep your contacts organized, centralized, and accessible. PATLive Flex lets you manage your business contacts in one place so everyone on your team—and your receptionists—stay up to date.

👉 Explore Contact Management

PATLive Flex is available with all Call Answering Service Plans

Schedule a consultation to find the PATLive Plan that best fits your needs.

Schedule a consultation
Trustpilot

Scalable

Use as many features as your business needs—no pressure, no limitations. PATLive Flex grows with you.

Smart

Built to enhance our 24/7 virtual receptionist service, Flex gives you intelligent tools to manage calls, texts, and teams.

Seamless

Modern, intuitive, and easy to use. Get started in minutes—no IT help required.

Frequently asked questions

PATLive Flex is the communications platform that powers PATLive’s 24/7 virtual receptionist services. It includes features like call routing, texting, voicemail, extensions, and more—all designed to help businesses manage calls and messages more efficiently.

Not at all. PATLive Flex is designed to be flexible—you can use as many or as few features as you like. Whether you just want our receptionists to answer calls or you’re ready to set up advanced routing and business texting, the choice is yours.

Yes! PATLive Flex is designed for ease of use. Most businesses can get started in minutes with no IT support needed. You can configure your settings directly through our user-friendly web app or mobile app.

Yes, PATLive Flex includes business text messaging. You can send and receive texts from the same number customers call, directly in the PATLive Flex app—making communication simple and professional.

Absolutely. PATLive Flex supports business phone extensions, user statuses, and team-based call routing. You can manage users and groups easily as your team grows.

Yes, PATLive Flex includes built-in spam call blocking to protect your business from unwanted interruptions and distractions.

Yes. You can forward your existing business number to PATLive, or port it over if you’d prefer. Our support team can help you choose the best option during onboarding.