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Articles focusing on PATLive’s virtual receptionist services, including in-depth feature discussions, how-to guides and best practices when using an outsourced answering service.
Running a small business means managing multiple tasks at once, but one of the most critical elements is ensuring your sales funnel is smooth and effective. Missed calls, delayed follow-ups, and a lack of immediate responses can cause potential leads to slip away before they ever become customers. That’s where PATLive comes in—helping you capture…
We’re excited to announce the launch of our new PATLive Help Center—your one-stop destination for all things PATLive! Whether you’re a new user or a long-time customer, our Help Center is packed with resources to help you get the most out of our services. From detailed how-to guides to best practices for call handling, our…
At PATLive, we aim to ensure you maximize our services from day one. Our specialized Onboarding Team is dedicated to working with new clients during the first 30 days, offering personalized support and tailored solutions to meet your business needs. Why Onboard? The onboarding process is essential for integrating PATLive’s services seamlessly with your business…
Why Virtual Training Matters to You In today’s fast-paced, digital world, effective training is more than a necessity—it’s a game-changer. Whether you’re an employer looking to enhance your team’s skills or an employee seeking growth opportunities, the quality of training can significantly impact your success. At PATLive, we’ve mastered the art of virtual training, ensuring…
In the fast-paced home services industry, time is money. Every minute spent on administrative tasks is a minute not serving customers and growing your business. That’s why integrating PATLive with Jobber is such a game-changer. PATLive is a leading virtual receptionist service that handles your calls and web chats, schedules appointments, and provides top-notch customer…
Owners of home service businesses have a lot on their plates. Answering phone calls is only a small part of your work. In addition, you must focus on providing a good customer experience, managing your business, keeping track of schedules, handling invoices, and giving price quotes for services. In short, you have a lot going…
The new year has arrived and with it will come new innovations that will blow last year’s out of the water. As we continue to witness the fiery rise of artificial intelligence or AI, we remain resolved that human connection still matters in business. We would argue it’s more important than ever before! As you…
Here at PATLive, one of the first questions we typically get from new customers using our Virtual Receptionist is, “How will I get my messages?” Thankfully, the answer typically is, “However you want them!” We have a myriad of options from checking your messages on our phone app, to receiving an email after every message,…
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
While many American businesses will be working with predominantly English-speaking customers, that’s not always the case. As of 2023, 68 million people in the US speak another language at home, and in some areas, another language is almost as frequently used as English itself. As a result, many businesses would benefit from having a bilingual…