Insights and resources on virtual receptionists, customer experience, and small business growth.
Articles focusing on PATLive’s virtual receptionist services, including in-depth feature discussions, how-to guides and best practices when using an outsourced answering service.
In the fast-paced home services industry, time is money. Every minute spent on administrative tasks is a minute not serving customers and growing your business. That’s why integrating PATLive with Jobber is such a game-changer. PATLive is a leading virtual receptionist service that handles your calls and web chats, schedules appointments, and provides top-notch customer…
Owners of home service businesses have a lot on their plates. Answering phone calls is only a small part of your work. In addition, you must focus on providing a good customer experience, managing your business, keeping track of schedules, handling invoices, and giving price quotes for services. In short, you have a lot going…
The new year has arrived and with it will come new innovations that will blow last year’s out of the water. As we continue to witness the fiery rise of artificial intelligence or AI, we remain resolved that human connection still matters in business. We would argue it’s more important than ever before! As you…
Here at PATLive, one of the first questions we typically get from new customers using our Virtual Receptionist is, “How will I get my messages?” Thankfully, the answer typically is, “However you want them!” We have a myriad of options from checking your messages on our phone app, to receiving an email after every message,…
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
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