You’ve taken your company from a tiny, one-person show operating out of your basement and turned it into a business that’s expanding quicker than you can utter the phrase, “I need help!” Your revenue stream is steady, your product is selling like crazy and you have a strong customer base. This is amazing, fantastic, everything…
Social Media Customer Service You just got a notification that your business received a tweet. Fun! You immediately swipe left on your phone to see what this person had to say only to realize it’s a customer complaint. Oh no! Now what do you do? Read on to explore more effective handling of social media…
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more mobile, it is…
Getting Personal With Customers: The power of human connection is undeniably strong. From the moment we are thrown into this world, we are constantly seeking out connection from those around us – it is vastly important in how we perceive ourselves and our world. Matthew Lieberman, scientist and author of Social, explains to Scientific American…
Becoming Indispensable to Customers: You could fade away into obscurity and no one would notice. Now, that’s a depressing thought. People hate the idea of being dispensable: it makes one want to scarf down an entire bag of Cheetos while binge watching Toddlers & Tiaras (such a dark place). This becomes an even scarier prospect…
A Multi-Channel Approach When considering your multi-channel customer service options it’s easy to think of social media as only useful for keeping up with Aunt Bertha or staying connected to your college buddy everyone called “Keg Stand.” The thing is, social media has evolved into so much more than its initial purpose; it has swiftly…
Business Communication Facts: The modern business has a multitude of choices of tools to communicate with their customers, potential customers, and internally with their team. The list of tools ranges from traditional phone calls to live web chats or automated chatbots. But new technology requires time and money and with a small team, you don’t…
The customer service industry is bogged down with lies. From the patently false to the outrageous, it’s easy for a business owner to get lost in a sea of misinformation on providing good customer service. It’s also easy to trust those old customer service myths as gospel. The good news is that no one has…
There may be no greater miracle than getting through the holidays in one piece. Between the stress over finding just the right gifts, the events, all of the junk food (delicious, delicious junk food) and the rush to ingest it all within the span of a month – it’s a wonder we get past the…
Customer Service vs. Customer Support I’ll admit it: I am not at my best when I’m behind the wheel. If I get cut off in traffic, I immediately say something along the lines of, “(insert expletive or name calling)! Learn how to drive!” Yet a second thought always occurs after my standard reaction. While I…