Small businesses are full of challenges and risks, and it takes a special kind of person to run one successfully. While they are often a labor of love, the hard facts remain that about 20% of small businesses fail in their first year, and around half will shutter within five years (according to The Bureau…
Knowledge is power. It’s a cliche, but it’s a cliche for good reason, especially for people taking on big ventures like running their own business. Starting, running, and growing a small business is no easy task, and there is so much information you need to know to find success long-term. Plenty of people know that they…
If you ask most small businesses if they feel like they need the help of a call center, they’d probably dismiss it pretty quickly. Most like the sound of having someone reduce the flow of incoming calls, but think that this isn’t something that they either need or can afford. In most cases, this couldn’t…
When small businesses are determining how they should reinvest into their businesses, they typically look at what would help them most. Some opt to go all-in on marketing, while others upgrade equipment or move to a new office. Live answering services may not be the first thing you think of when deciding how to best…
As a live answering service for thousands of businesses nationwide, small businesses have a special place in our hearts. Making up 99.9% of U.S. businesses and 47.5% of the workforce, small businesses play a critical role in the economy. That’s why American Express created a holiday just for small businesses in 2010, and it’s paying…
Answering services can benefit businesses of all shapes and sizes. You’ll have a team of virtual receptionists take as many incoming calls off your plate as you choose, whether you only want to use the service for overflow or after hours, or as your first line of defense for every incoming call your office gets,…
Landing new clients is exciting. It’s like a rush — you see your profit margin increase, and your business scaling right in front of your eyes. Your business can’t really scale, however, unless you’re able to keep your clients in addition to landing new ones. Repeat customers are essential for retention rates and long-term success….
Customer service departments don’t just exist to address issues after they’ve already happened; they’re meant to be proactive parts of your overall business strategy. The level of competition in almost every field is so high that customer service has become a key decision-making factor for most buyers today. 96% of consumers, for example, stated that…
As a busy business owner, you know the importance of the ringing phone but that doesn’t mean you have the time or resources to answer every call. Enter call answering services, the business solution that does so much more than message taking. With service packages now starting at just $39/month, you can rest easy knowing…
Quality customer service is crucial in every industry. However, compared to a brick and mortar retail store, eCommerce customer service is significantly different. The lack of physical interaction before a purchase can lead to more uncertainty before committing to the purchase. Combine this with unhappy customers taking to social media to vent their frustrations, and…