The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors. One thing is for sure – your customers and clients are ready to see you again. And, people,…
Customer service is a crucial skill for all businesses. As a client, which would you rather work with: A business that takes four days to respond to an email after two follow-ups about being overcharged, or a business that has a friendly customer service agent answering the phone, email, or live chat in minutes and…
Small Business Week may have been postponed to a later date, but that doesn’t mean you can’t start maximizing sales in your small business today. The shutdowns and economic impact from COVID-19 have been frustrating to say the least, and have had a significant impact on small businesses. However, small businesses everywhere are starting to open their…
Whether you’re preparing to reopen your doors, choosing to continue social distancing for a while longer, or branch out into an entirely new business, there’s no time like the present to seek a little business inspiration. At PATLive, we’ve been curating some of our favorite podcasts to help small businesses plan and prepare for the…
While large corporations are everywhere, Americans tend to prefer working with smaller businesses whenever possible. Small businesses are seen as more accessible. They aren’t bound by rigid policies that don’t make sense like corporations, and they’re often perceived as being heavily involved in the local communities. Customers often trust them more and feel more invested…
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