Author: PATLive

If you ever thought customer communication is over-rated, consider this simple fact: 70 percent of consumers are willing to spend more with companies that provide excellent customer service. Source: Neil Patel Blog The way you interact with your customers has a direct impact on your sales numbers. If they’re treated with respect and feel that…

It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference. Answering calls from angry customers is just one stressful task small business owners have to handle. And it’s…

You want to be as hands-on in your businesses as possible, but sometimes delegating certain tasks to other people is the best solution. Answering your own phones, for example, is one of those tasks that would be better handled by a receptionist or answering service. If you’re answering your own calls yourself instead of delegating…

This week we’re sharing a post from one of our favorite social media friends, Steve DiGioia. Steve is a renowned customer service trainer, author and speaker, and shares a ton of great advice on his blog. One of our favorites is a post about the service lessons he learned by being a plumber first. It’s an…

It’s a different day, but the story remains the same: you have just finished up work for the day, your receptionist has headed home and you’re daydreaming of unwinding over dinner. And just as you go to lock the door, your phone rings. You sigh, but you answer anyway. It’s a customer. And they need…