You might’ve heard the term “virtual receptionist” before, and it’s not immediately clear what exactly they are or what purpose they serve. Are they robots? Do they sit in the corner of your office, beeping like the Jetsons’ robot maid? (We’ll get that one out of the way now—no.) If you don’t know what a…
Customer service and experience expert, Shep Hyken, is doling out tons of actionable (and free) advice right on Twitter. I’ll admit that when I accepted my position at PATLive, I knew very little about customer service. Beyond the niceties that are practically baked-into my southern upbringing, I had never really considered service as anything beyond…
There’s no stopping it: bad customer service is everywhere. Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark.We all know that a great customer experience…
A few months ago, we shared some tips for taking the heat out of your most stressful customer phone calls. Since good customer communication is a skill one can always improve upon, we thought we’d offer up a few more tips to help you smooth over your toughest calls. As a quick reminder, your business…
It’s been said that 85 percent of our success in life is directly linked to our skills in communication. That is a huge number. And it’s definitely a stat you should note if you own a business; customer communication plays a major role in your success. \We all know communication goes beyond talking, but what…
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