Answering services can benefit businesses of all shapes and sizes. You’ll have a team of virtual receptionists take as many incoming calls off your plate as you choose, whether you only want to use the service for overflow or after hours, or as your first line of defense for every incoming call your office gets,…
Building a loyal customer base is crucial for small businesses’ long-term success. While acquiring new customers may seem exciting, it is significantly more costly than retaining repeat customers. In fact, studies show that it can cost five times more to attract a new customer than to retain an existing one. Repeat customers are the lifeblood…
Customer service departments don’t just exist to address issues after they’ve already happened; they’re meant to be proactive parts of your overall business strategy. The level of competition in almost every field is so high that customer service has become a key decision-making factor for most buyers today. 96% of consumers, for example, stated that…
As a busy business owner, you know the importance of the ringing phone but that doesn’t mean you have the time or resources to answer every call. Enter call answering services, the business solution that does so much more than message taking. With service packages now starting at just $39/month, you can rest easy knowing…
Quality customer service is crucial in every industry. However, compared to a brick and mortar retail store, eCommerce customer service is significantly different. The lack of physical interaction before a purchase can lead to more uncertainty before committing to the purchase. Combine this with unhappy customers taking to social media to vent their frustrations, and…
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