Insights and resources on virtual receptionists, customer experience, and small business growth.
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
Leaders Making a Difference: Managing a team and delegating work can be a huge undertaking, which most managers are able to shoulder well. Being the kind of leader that actually inspires their team while still commanding respect and getting things done, however, is something a little special. Most managers and leaders want to fit this…
Are you having a hard time getting new customers? Small businesses can find it difficult to generate new, qualified leads when business is slow. Here are some no-nonsense ideas for bringing all the leads to the yard.
Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so. In this pursuit of growth, virtual receptionist services emerge as a powerful ally to support your…
Millennials Are Changing The Workplace Over the past decade, there have been countless lists and articles published about all the things that Millennials are killing. But seeing as how Millennials and Gen Z now make up almost 45% of the workforce (in 2023, according to John Hopkins University compiled research data, Millennials became the largest…
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