Insights and resources on virtual receptionists, customer experience, and small business growth.
A few months ago, we shared some tips for taking the heat out of your most stressful customer phone calls. Since good customer communication is a skill one can always improve upon, we thought we’d offer up a few more tips to help you smooth over your toughest calls. As a quick reminder, your business…
It’s been said that 85 percent of our success in life is directly linked to our skills in communication. That is a huge number. And it’s definitely a stat you should note if you own a business; customer communication plays a major role in your success. \We all know communication goes beyond talking, but what…
If you ever thought customer communication is over-rated, consider this simple fact: 70 percent of consumers are willing to spend more with companies that provide excellent customer service. Source: Neil Patel Blog The way you interact with your customers has a direct impact on your sales numbers. If they’re treated with respect and feel that…
It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference. Answering calls from angry customers is just one stressful task small business owners have to handle. And it’s…
You want to be as hands-on in your businesses as possible, but sometimes delegating certain tasks to other people is the best solution. Answering your own phones, for example, is one of those tasks that would be better handled by a receptionist or answering service. If you’re answering your own calls yourself instead of delegating…
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