There’s no stopping it: bad customer service is everywhere. Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark.We all know that a great customer experience…

A few months ago, we shared some tips for taking the heat out of your most stressful customer phone calls. Since good customer communication is a skill one can always improve upon, we thought we’d offer up a few more tips to help you smooth over your toughest calls. As a quick reminder, your business…

It’s been said that 85 percent of our success in life is directly linked to our skills in communication. That is a huge number. And it’s definitely a stat you should note if you own a business; customer communication plays a major role in your success. \We all know communication goes beyond talking, but what…

If you ever thought customer communication is over-rated, consider this simple fact: 70 percent of consumers are willing to spend more with companies that provide excellent customer service. Source: Neil Patel Blog The way you interact with your customers has a direct impact on your sales numbers. If they’re treated with respect and feel that…

It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference. Answering calls from angry customers is just one stressful task small business owners have to handle. And it’s…