In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
Discover the future of customer engagement with PATLive’s web chat feature. Elevate your website’s user experience by seamlessly integrating virtual receptionists through easy setup steps. Explore how to set up your live chat functionality in this guide.
If you’re a law firm looking for some easy ways to acquire a few new clients, you’re in luck.
We’ve put together this brief article to show you three super-simple, but often overlooked, ways for making sure your website is bringing you as many new clients as possible.
Times are changing fast.
Businesses have to adapt at the speed of their customers in order to stay viable. Answering services are no different. As times (and the needs of customers) change, it’s essential an answering service change too. That means that answering service you partnered with in 1999 is doing way more than taking messages.
Read on to learn more about the types of calls modern day answering services can manage for business.
Without the right tools at your disposal, your law firm is likely wasting money and billable hours on tasks that have been streamlined by cloud-based applications.
Otherwise grueling tasks like email, phone calls, paperwork, and bottle-necked communication are a breeze with the right technology.
Let’s face the facts: running a law firm keeps you incredibly busy. In reality, the greatest issue for most law firms is lack of time – there simply isn’t enough time to focus on service that dazzles.
You do it all – client intake, client support, marketing, even administrative duties. Keeping the firm running smoothly, it seems like there’s little time to focus on anything else. Yet, it’s important to treat clients like they’re valuable to your firm or you run the risk of losing them to your competition.
Answering services have been around for many, many years. Perhaps you’ve even used one in the past for message taking or call forwarding.
It’s essential that answering services keep up with the rapid pace of the business world, evolving as it does. The tasks agents manage now might shock you.
Answering services have been
around for many, many years.
Perhaps you’ve even used one
in the past for message taking or
call forwarding.
It’s essential that answering
services keep up with the
rapid pace of the business
world, evolving as it does.
The tasks agents manage
now might shock you.
Here’s a list of five surprising
things answering services
can do for businesses today.
Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that necessity, it seems as if they could be successful without upholding any kind of customer service standards. In reality, the greatest issue for these providers is lack of time – there isn’t enough time for these contractors to always focus on service that dazzles.
Jackie Gonzalez is selected as PATLive’s first female CEO in it’s 33 year history.