Business communication is the lifeblood of any business. Whether yours is focused around sharing info with team members, engaging with stakeholders, or making big decisions, how you communicate can make or break your success. From downward communication that streams through employees to management or nonverbal cues in face-to-face meetings, understanding and mastering different types of…
Did you know that almost half of businesses out there use call center software already as part of their phone system? That number is also set to increase. A solid inbound call-handling service is key to small business success. Every missed or mishandled call is a lost opportunity – whether it’s a sale, a dissatisfied…
If you own a home service business, this one’s for you. For most home service businesses, phone calls are the single greatest source for new customers. If your sink is spewing gallons of water all over the kitchen or you just discovered a termite infestation, you’ll probably pick up the phone rather than waiting for…
It’s been about six months since Thanksgiving, and it’s the perfect time to reflect on what we’re grateful for. Gratitude is an important part of our value system at PATLive. So, we’ve put together a list of the best quotes on gratitude. I promise these quotes will warm your heart.
The way your customers experience your business is paramount to your success. Focusing your attention on a great product and high service levels is a start, but your customer should be front of mind when you begin exploring every touchpoint they have with your brand. Touchpoints that miss the mark – delivering ads to the…
The time has come and your journey has begun. Though you can’t be sure what dark roads you will encounter, you can be certain you will find your destiny at the end. There are no wizards. No wraiths. No lords, ents, or imps. There is only your business, its customers, and their experience. I’m talking…
Hyper-personalization: It’s time you start stalking your customers. I’m not saying you need to be a creeper and sit in your car outside their houses at night – please don’t do that. What I am saying is that it’s time to pay attention to all of the data your customers are creating when they interact…
Your Customer Experience: Starting and running your own business is no easy task. The fact that any business gets customers seems like kismet. The stars have to align and your paths cross. It’s pretty romantic, but what do you do when the honeymoon period is over? How do you ensure your customers decide it’s worth…
Productivity is a struggle for small business owners. Distractions – like a ringing phone – make it difficult to stay focused and, ultimately, regain that focus. A study by Florida State University found that productivity and performance are at their peak during uninterrupted 90-minute intervals. I know. You’re reading this and thinking, “Where do you…
We all understand the basic value of customer service, knowing that if we aren’t able to deliver a good customer experience, they’re going to walk away unsatisfied. Better customer service means happier customers, which means more profit, better retention rates, and an easier job growing your company. But what exactly does that look like, and…