Insights and resources on virtual receptionists, customer experience, and small business growth.
You’ve taken your company from a tiny, one-person show operating out of your basement and turned it into a business that’s expanding quicker than you can utter the phrase, “I need help!” Your revenue stream is steady, your product is selling like crazy and you have a strong customer base. This is amazing, fantastic, everything…
Social Media Customer Service You just got a notification that your business received a tweet. Fun! You immediately swipe left on your phone to see what this person had to say only to realize it’s a customer complaint. Oh no! Now what do you do? Read on to explore more effective handling of social media…
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more mobile, it is…
Getting Personal With Customers: The power of human connection is undeniably strong. From the moment we are thrown into this world, we are constantly seeking out connection from those around us – it is vastly important in how we perceive ourselves and our world. Matthew Lieberman, scientist and author of Social, explains to Scientific American…
Becoming Indispensable to Customers: You could fade away into obscurity and no one would notice. Now, that’s a depressing thought. People hate the idea of being dispensable: it makes one want to scarf down an entire bag of Cheetos while binge watching Toddlers & Tiaras (such a dark place). This becomes an even scarier prospect…
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