The PATLive Blog

“Have no fear of perfection – you’ll never reach it.” ― Salvador Dalí It’s hard to admit this, but we aren’t perfect. There, I said it. What business is flawless? As humans we are naturally destined to err. It’s what you do with the customer service mistakes that sets you apart from the crowd. PATLive…

Engaging in taking blame: I had a battle royale with my toddler during shower time last night. She is currently in the midst of an internal struggle between the desire to be big enough to take a shower and really hating water spraying in her face. It may not sound like a big deal to…

Growing up, getting called “easy” was an insult. The I’ll-see-you-at-the-flagpole-after-school type of an insult. But in the world of customer service, being called “easy”, or a customer-friendly business, is one of the greatest compliments a company can receive. It’s sad to say, but people expect difficulty when communicating with most companies. We have trained ourselves…

Your customers are happy and they’re telling everyone about you, creating a bevy of new leads and customers. This is every business owner’s dream come true. A flood of new customers is never, ever a bad thing! But what if you aren’t seeing a flood of new customers pouring in? You are probably wondering why…

It’s the zombie apocalypse in the world of customer service. Your customer is in a dark room, her heart racing and body trembling. A cold sweat drips from her brow. Her fists clench tightly to the phone. Frightened of what she might find on the other end of the line, she bravely dials the number….