Insights and resources on virtual receptionists, customer experience, and small business growth.
Horror movies can be abhorrent, spine-chilling and downright gross. Statistics on bad customer service can conjure up similar feelings; unlike a movie, these statistics have very real implications for businesses of all sizes, and they don’t end after 2 hours of white-knuckling an armrest and spilling popcorn. Feel like you need to scream? Go ahead….
Time is money for lawyers
In order to increase productivity, lawyers hire answering services to focus more of their energy on billable items. The problem: not all answering services are created equal.
What happens when you realize your answering service is more of a hindrance than a help?
If you still manage client intake or still answer calls from clients after hours, you need a new answering service. Read on to reveal three unmistakable signs you’ve chosen the wrong answering service for your practice.
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
Customer Journey Mapping and the Customer Experience It’s 3:30 a.m. I’m sitting in a rocking chair, my eyelids are begging for closure, and I’m feeding my youngest her first bottle of the day. This is where my day begins. Once she’s asleep again, I force my body to wakefulness by sipping a French press carafe…
What do Otis Redding, the Jackson 5 and Sister Sledge have to do with improving your customer service? Honestly, not a lot. We can, however, glean a few lessons on how to treat people better from some of their biggest hits. Yet, many businesses choose to ignore the smooth advice of 70’s soul singers and…
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