Insights and resources on virtual receptionists, customer experience, and small business growth.
Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that necessity, it seems as if they could be successful without upholding any kind of customer service standards. In reality, the greatest issue for these providers is lack of time – there isn’t enough time for these contractors to always focus on service that dazzles.
Back to Business: How to Prepare Your Company for a Busy Fall Season As the days get shorter and summer winds down, many small and mid-sized businesses gear up for one of the busiest times of the year: the fall season. Whether you’re in home services, retail, or professional services, fall often brings a surge…
A client calls with an urgent question about their case. Your receptionist is out on vacation. Your paralegal is covering two desks. The call goes to voicemail and never gets returned. Yikes! Summertime often brings a welcomed break for law firm staff, from attorneys to administrative professionals. But while your team enjoys well-deserved vacations, your…
Emergencies Are Opportunities When a homeowner’s AC fails on the hottest day of the year or a furnace breaks down in the middle of a cold snap, they’re not shopping around. These potential customers need help and they need it now. Emergency HVAC calls like this are more than just one-off jobs; they’re powerful opportunities to create…
Ever launched a killer marketing campaign, only to find out later that half the calls went unanswered? When launching a marketing campaign, your goal is clear: drive as many leads as possible. But if your team isn’t available to answer the phone, you could miss out on valuable opportunities. That’s where a virtual receptionist comes…
Every missed call is a missed opportunity. For many small and medium-sized businesses, the phone is still the lifeline of new business, customer support, and client trust. But when calls go unanswered, the consequences go far beyond inconvenience. From lost revenue to damaged customer relationships, the cost of missed calls can quietly erode your bottom…
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.