Insights and resources on virtual receptionists, customer experience, and small business growth.
I recently realized I spend way too much time watching reality TV, particularly the show with a set of housewives based in large cities. You know the ones. I started watching these shows nearly a decade ago on a day I stayed home sick in bed. I couldn’t turn it off; the sheer silliness of…
The past twenty years have been more like a hundred, when it comes to customer service expectations. We’ve reached a point where technology and globalization are challenging brands across the world. And those brands are loosening their purse strings in order to meet these elevated expectations. According to a Salesforce study, 80% of service decision…
Is your telephone ringing? (No, this post is not about prank calls.)Due to the popularity of social media, email and website forms, many owners have forgotten about or have eliminated the phone from their businesses. This could be a major mistake.
TALLAHASSEE, FL, February 13, 2024 — PATLive, a leading provider of professional answering services for small businesses, is excited to announce an integration with Jobber, an award-winning operations management software for home service businesses. With this new service integration, PATLive and Jobber work together seamlessly, combining PATLive’s 24/7 answering service with Jobber’s all-in-one operations platform….
Startups and Customer Service: Startups are buzzing and busy. So much work is going into getting them off the ground, and sometimes customer service gets lost in the shuffle. Regardless of whether your startup is an app, software, or service, it’s imperative to have dedicated customer service staff in place. Here are 3 ways a…
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