Insights and resources on virtual receptionists, customer experience, and small business growth.
What is the point in having a traditional office when there are so many tools that make staying connected possible from anywhere in the world? Do you roll your eyes when you see photos of entrepreneurs working from a beach with cocktail in hand? If so, you’re probably just jealous since you’re sitting at an…
Losing a Customer: Two weeks ago, I was getting some grocery shopping done at one of those big box retailers. The new year had just crept its way into the world and I was celebrating by not buying carbs. It’s the worst way to celebrate anything, in case you were wondering. I rounded a corner…
Owners of home service businesses have a lot on their plates. Answering phone calls is only a small part of your work. In addition, you must focus on providing a good customer experience, managing your business, keeping track of schedules, handling invoices, and giving price quotes for services. In short, you have a lot going…
If you’re just getting started with a Virtual Receptionist service like PATLive, or maybe updating an existing campaign, one of the keys to success is to have great call handling instructions. When you sign up for service with PATLive, we’ll schedule a session with one of our Onboarding Specialists who will walk you through creating…
The new year has arrived and with it will come new innovations that will blow last year’s out of the water. As we continue to witness the fiery rise of artificial intelligence or AI, we remain resolved that human connection still matters in business. We would argue it’s more important than ever before! As you…
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