Insights and resources on virtual receptionists, customer experience, and small business growth.
An enormous volume of incoming calls is just part of the deal when you’re running a growing business, even if the business is in relatively early stages. Potential leads, vendors, and customers alike are all calling to ask about everything from return policies to order tracking to appointment booking. These calls can take up a…
Customers have higher expectations than ever before. Customers know it, and businesses know it, and it’s true all over the world. It’s not enough to simply answer a call fast, or even to just be friendly while rattling off your strict company policies. Customers want more than that. Personalized customer service is the new standard of…
Marketing is essential if you want to attract new clients, make sales, and scale your business. It can also be really, really expensive. With strategies like expensive Paid Search ads, sponsored campaigns, and costly consultants taking center stage in the marketing world, it’s easy for small businesses to feel intimidated and end up not getting…
Over the past ten years, there’s been a distinct shift in how the business world works. While it seemed radical early on, some businesses started to incorporate remote working into their operations process. At first, many allowed the option on for special occasions, like when employees would otherwise have to call out because a child…
Customer service standards have shifted dramatically over the past decade, thanks to a combination of more competition in the market and an abundance of increasingly-accessible technology. All businesses understand that the customer experience is a powerful differentiator, and it absolutely will impact who customers buy from, how long they stay loyal, and even what they’re…
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