Insights and resources on virtual receptionists, customer experience, and small business growth.
Customer service today looks vastly different than it did even ten years ago. Ten years ago, mediocre customer service was almost the expected standard, with long wait-times on phone calls or help emails that wouldn’t be returned for days. And sometimes, even if the customer service wasn’t great, you’d still stay on as a customer. …
If you’re like many businesses, you can expect to have a significant uptick in sales and inquiries during the holiday season. More people need help with placing orders, selecting products, or tracking packages. Everything is high stakes, and everything is happening at a higher volume. This year especially, plenty of our customers are already seeing…
If you’re a small business owner, you’re taking stock of what helped your business to grow in 2020 and what can be improved in the upcoming year.One area you should definitely assess is how to improve customer service. You need to ask yourself what your customers liked, what they didn’t, and figure out how to adjust in a way…
Many small businesses have both short-term and long-term goals of growth. They want to increase their client base, boost their revenue, and grow their business overall. While COVID-19 may have thrown a wrench into a large number of business’s plans this year, the good news is there are plenty of strategies that you can still…
When you’re looking for new ways to promote your business and build trust with potential customers, there are plenty of different marketing paths you can take. There’s social media, paid ads, influencer marketing, sponsored promotions, lead generation strategies, and more. Few marketing methods, however, are as effective as garnering public reviews. Actually getting reviews, however,…
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.