Insights and resources on virtual receptionists, customer experience, and small business growth.
If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how to get the…
At PATLive, we’re all about helping businesses save time and provide great customer service, and, now with our new web and mobile apps, we have new ways to customize your call handling instructions so we can deliver an even better experience for your callers. In this post, we’re going to look at six ways you…
PATLive’s team of U.S. virtual receptionists answer calls 24/7/365 for thousands of businesses nationwide, offering a wide range of services on calls such as call transfers, message taking, lead collection, appointment scheduling, order processing, event registrations, and more. And with PATLive’s flexible approach to call handling instructions (and new web and mobile apps), businesses can customize exactly how their calls are answered. With the number of people working remotely at never-before-seen highs, there…
When large corporations make a sale, that’s it; a sale happens, a customer is hopefully pleased, and somebody maybe gets a commission check. That’s typically not the case with small and even medium-sized businesses, where every sale can make a difference. Small businesses see sales coming in and it can make their day. They care…
There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge advantage. You and your staff…
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