Insights and resources on virtual receptionists, customer experience, and small business growth.
Why Your Law Firm Needs a Legal Answering Service For law firms, every missed call could mean a lost client or a critical case update slipping through the cracks. Studies show that nearly one in three calls to law firms go unanswered and 68% of legal clients say their decision to hire an attorney is…
Running a successful home services business in HVAC, roofing, or plumbing means keeping up with customer calls, managing appointments, and ensuring that no lead slips through the cracks. But as your business grows, handling incoming calls can become overwhelming which leads to missed opportunities, frustrated customers, and unnecessary stress. If you’re experiencing any of the…
As a legal professional, you understand that emergencies such as family disputes, DUIs, and accidents can arise anytime beyond the standard 9 to 5. Consequently, clients facing critical issues may reach out for legal assistance at unexpected times, including late nights, weekends, or holidays. Despite this need, research indicates that approximately 42% of law firms typically…
The home services industry is constantly evolving, with 2025 poised to bring new challenges and new opportunities. As customer expectations shift, businesses in sectors like HVAC, plumbing, and roofing must adapt to remain competitive. Here are five key trends shaping the industry and how 24/7 virtual receptionist services can help home service companies thrive. 1….
Around 71% of clients prefer to speak with a lawyer over the phone initially. However, only one in three calls to law firms is answered live. These figures indicate that law firms often overlook potential clients, even though they do not need to. After-hours answering services are critical for law firms that want to provide…
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