Insights and resources on virtual receptionists, customer experience, and small business growth.
Running an HVAC business is no small feat. Between managing customer inquiries, scheduling appointments and dispatching technicians, your plate is already full. In HVAC, missed calls often translate to missed revenue. As outlined in our HVAC Customer Service Playbook resource, 75-80% of customers won’t leave a voicemail, and 85% of callers won’t call back if…
Running a successful HVAC business takes more than just technical skills—it’s about delivering exceptional customer service, building lasting client relationships, and implementing efficient processes to outshine the competition. Are you ready to elevate your HVAC business? PATLive has created a free, all-in-one resource tailored to help HVAC professionals thrive: The Ultimate HVAC Customer Service Playbook….
Phone etiquette is crucial in a legal firm, often forming the first impression clients have of the business. This early interaction can significantly influence a client’s view of the firm’s professionalism and trustworthiness. In the following guide, we will explore phone etiquette in further detail and suggest ways for your firm to improve it. What…
Running a law firm in Florida presents numerous challenges. As a legal professional, your days are often packed with various responsibilities, including responding to client inquiries, preparing for court cases, and managing administrative tasks. Amidst this whirlwind of activity, your phone might ring incessantly during working hours and even after hours. However, each missed call…
For small law firm owners and solo attorneys, taking a break can be a significant challenge. Often, the thought of being away from the office raises concerns about who will handle ongoing cases and client communications while you are off enjoying some well-deserved time away. Even when you carve out a vacation moment, it can…
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