Enhancing Communication with Web Chats for Business
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Enhancing Communication with Web Chats for Business

In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement.  According to Invesp, 73% of customers prefer live chat when communicating with a business. In…

Bilingual virtual receptionist
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How a Bilingual Virtual Receptionist Can Help your Business

While many American businesses will be working with predominantly English-speaking customers, that’s not always the case. As of 2023, 68 million people in the US speak another language at home, and in some areas, another language is almost as frequently used as English itself.  As a result, many businesses would benefit from having a bilingual…

live receptionist
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How Live Virtual Receptionist Services Can Grow Your Business

Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so. In this pursuit of growth, virtual receptionist services emerge as a powerful ally to support your…

Holiday customer service
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Should My Nonprofit Use an Answering Service?

Answering Service for Nonprofits Every nonprofit is unique. From the local animal rescue to a nationwide organization helping foster children….to everything in between…the range of services and operations is broad and niche. Despite the different topics and fields of interest, however, there are lots of similarities in how nonprofits operate that serve as common ground…

What Is a Remote Receptionist and How Does It Work?
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What Is a Remote Receptionist and How Does It Work?

Most businesses that grow to a certain point all reach the same realization: They’re getting too many calls, and they need a remote receptionist. This is an exciting time, because it means that your business is thriving and that you’re at the next level of scaling.  It can also be nerve-wracking, especially if the business…