Spring HVAC Promotions Boost Business Fast!
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How HVAC Companies Can Boost Sales with Spring Maintenance Promotions

Spring brings warmer weather and one of the best opportunities of the year for HVAC companies to increase sales, build customer loyalty, and prepare for the busy summer season with strategic promotions. Homeowners may not realize it, but spring is the ideal time to ensure their HVAC systems are ready for the heat, before small…

HVAC business professional hard at work
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Unlock Your HVAC Business Potential: Get Our Free eBook

Running a successful HVAC business takes more than just technical skills—it’s about delivering exceptional customer service, building lasting client relationships, and implementing efficient processes to outshine the competition. Are you ready to elevate your HVAC business? PATLive has created a free, all-in-one resource tailored to help HVAC professionals thrive: The Ultimate HVAC Customer Service Playbook….

Mastering Call Handling Skills

Mastering Call Handling Skills: A Guide for Small Businesses

Mastering call-handling abilities is a game-changer for a small business. It directly impacts customer experience, building a lasting relationship with your customers and maintaining a professional image. A positive first impression over the phone can be the deciding factor between gaining or losing a client. Studies show that 54% of customers prefer to resolve their…

Illustration of a diverse PATLive team of remote customer service workers celebrating Customer Service Week 2024. The team is working from home, engaged in virtual meetings on computers, with festive elements like confetti, banners, and balloons in the background, symbolizing a positive and inclusive celebration.
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Celebrate Customer Service Week 2024: Empowering Your Team, Boosting Morale

Customer Service Week 2024 (CSW) is the perfect time to acknowledge the individuals who keep your business running smoothly—your customer service team. For small businesses, especially those with remote employees, taking the time to celebrate CSW can make a lasting impact on morale, performance, and retention. In this guide, we’ll walk through creative ways to…

PATLive receptionist managing call screening and transfers, ensuring important calls are filtered and directed to the appropriate team member in real-time.
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How Call Screening and Transfers Can Boost Your Business

Managing incoming calls can be overwhelming, especially when juggling customer inquiries, robocalls, and non-essential distractions. PATLive’s call screening and call transfer services help you focus on what matters most, ensuring that important calls reach the right person or department, while filtering out irrelevant ones. With real-time availability updates via PATLive’s app, you remain in control…